1. Who we are
SYRATech Solutions is a Canadian technology company based in Toronto, Ontario. We provide bilingual IT support, cybersecurity, networking, cloud consulting and web development services.
2. What this statement covers
This statement applies when you interact with SYRATech Solutions, including when you:
- visit our website or professional pages;
- contact us by phone, email, forms or another communication channel;
- request or use our technical, consulting or digital services;
- participate in an event, webinar or promotional activity;
- apply for a role or send us career information;
- receive a quote, invoice, newsletter, guide or service communication.
3. Information we may collect
The information we collect depends on how you interact with us and may include:
- your name, job title and organization;
- your email address, phone number and other contact details;
- your requests, service preferences, feedback and communication history;
- basic technical data such as IP address, browser and operating system;
- career information you choose to provide, such as a résumé or professional profile.
4. Why we use information
We use personal information only for legitimate business and service purposes, including to:
- respond to questions, consultation requests and support needs;
- deliver services and manage client relationships;
- prepare quotes, invoices and payment records;
- evaluate job applications and communicate with candidates;
- send important service notices or requested updates;
- improve our website, customer experience, security and service offering;
- meet legal, accounting, security and record-keeping obligations.
5. Basis for processing
Depending on the situation, we rely on your consent, the performance of a contract, steps requested before entering a contract, our legitimate business interests or compliance with a legal obligation.
6. Retention
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain appropriate business records or to comply with the law. When it is no longer required, we securely delete or anonymize it.
7. Your choices and rights
Subject to applicable law, you may ask us to:
- provide access to personal information we hold about you;
- correct information that is incomplete or inaccurate;
- delete information that no longer needs to be retained;
- stop marketing communications;
- restrict or object to certain uses of your information;
- provide your information in a portable format when applicable.
9. Security
We use reasonable technical and organizational safeguards designed to reduce the risk of unauthorized access, loss, misuse or disclosure. No online service can guarantee absolute security, so we also review and improve our practices over time.
10. Children’s privacy
Our services are not directed to children under 18. If we learn that a minor has provided personal information without appropriate authorization, we will take reasonable steps to remove it.
11. Updates and contact
We may revise this statement as our services or legal obligations change. The current version will remain available on this page. Questions and privacy requests can be sent to the address shown below.